Payment for services is required upon receipt of the invoice. Clients who consistently pay late will need to provide a credit card on file, which will be charged within 5 days of invoicing. Further services will be paused until either payment is made or a credit card is on file.

If you need to cancel or reschedule your visit, please give us at least 48 hours' notice. We strive to keep our schedule full to ensure our team get the hours they need, and last-minute cancellations or rescheduling can leave them without work when that time could have been filled.

If we do not receive 48 hours' notice, a cancellation fee of 50% of your service price will be charged. This fee must be paid prior to your next service appointment.

We understand that life can be unpredictable, so if you encounter an unavoidable situation, please reach out to us, and we may be able to waive the fee.

We strive to provide consistent cleaning services that bring you joy and alleviate your stress—this is our top priority! If you're not satisfied with your service, please email us within 24 hours of your appointment with photos of any concerns. We'll return at our earliest convenience to correct the issue at no additional cost to you.

Your feedback is incredibly important to us and helps us improve, so please feel free to share your thoughts!

There are a few items and tasks we do not handle, including: blinds (which can often break), shower curtain rods (that frequently fall and can’t be reinstalled safely), shower slip mats, removable shower caddies, baby dishes, straws, dishes that are difficult to clean properly with our tools, changing diaper genies, cat litter, animal waste, and biohazards such as blood, needles, etc.

If we arrive at your home and are unable to gain entry, you will incur a fee equal to 100% of your service price. This fee must be paid before your next service appointment.

We have a zero-tolerance policy for disrespect or harassment in any form. Any disrespectful or harassing behavior towards our team members will lead to the immediate cancellation of services, and a non-entry fee will be charged.

We are closed on statutory holidays to allow everyone a well-deserved break. If your cleaning falls on a holiday, we will do our best to reschedule.

It's perfectly fine for you to be at home while we clean; however, we kindly ask that you try to stay in an area that isn’t being cleaned. We also request that you keep your kids out of the cleaning areas. Our schedule is tight, and while we enjoy chatting and appreciate your kids' help, it can make it challenging for us to complete our work efficiently and on time.